FAQs

How can we help

How can we help?

Ask a question or describe the problem you are facing.

Popular Questions

Popular Questions

Account Questions

I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at support at templatemela.com.
How do I get my download?
After complete your payment Instant Download link will be available. You can download your products from the "My Downloadable Product" under "My Account". Also There is a link on top of the website "My Downloads". You can download your products from there.
Error to extract ZIP File, I can not extract ZIP file.
Please make sure you are using Windows PC to extract ZIP file.

General Questions

What will be included in my purchased products?
If you have purchased themes, we will provide Theme Files, Font files and PSD Files (Photoshop files) and Installation Manual. We also provide free installation. But if you still need guide you can contact our live support for any questions.
My download is expired. How can I download again ?
Please contact our support center with your Order number and our team will reset your download link.
Where is my Template/Product to Download ?
You can download your product from "My Downloadable Products" under "My Account" on our website.

Pre-sales Questions

Download Link not work
If there is problem with download you can email us at support at templatemela.com
I need my own theme and setup an ecommerce store.
Not only the theme, but we provide all services for setup an ecommerce stores. Contact us for magento theme customization and ecommerce store setup. Ask us Quote for professional magento services.
Where is Password for ZIP, I can not open ZIP file ?
You can find password from "My Downloadable Products" under "My Account" on our website, next to download link.

Services

Live Chat
Chat directly with a Megnor Guru for immediate answers to your questions.
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Talk to us directly for additional help.

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